Shipping Information

We are open 24/7 as usual. And We are working hard to guarantee safety delivery on time! But due to social distancing and keep our colleague safe the handling time will add 3 - 5 days. 

About Shipping times:

Delivery services limited by government restrictions and the cancellation of the flight. That means the expected time receiving your package should be 10-20 business days on average. Hope you can understand.

Receiving time = Handling time + Shipping time

  • Handling time:¬†3-5 business days (Quality control/Picking&Sorting/Packaging...)
  • Shipping Time:
    • Standard¬†Shipping:¬†10-20¬†business¬†days¬†($5.99)
    • Standard¬†Shipping:¬†10-20¬†business¬†days¬†(FREE order $70+)
    • Express¬†Shipping: 8-12 business¬†days¬†($9.99)
      Express Shipping: 8-12 business days (FREE order$150+)

    About Shipping Address:

    • Your billing and mailing address¬†had better be a complete match. If it's not a complete match you¬†may be asked to verify your order. Fraudulent transactions will be cancelled.¬†
    • Please make sure your address is correct¬†(Please write your complete address includes Apt# Street City and State.The loss caused by incomplete address or incorrect address will be covered by customers)¬†and updated before your package is shipped. Once shipped¬†you'll be¬†responsible to contact the shipping company to make changes to¬†your¬†order.
    • Additional¬†shipping¬†charges¬†caused¬†by¬†address modification
      or special address which do not include in Free Shipping Service will be paid by customers.
    • For delivering successfully, we suggest you leave your mobile number and recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
    • For express service, DHL will only accept shipments to a valid street address. They¬†do not deliver to P.O. Boxes. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

    About Shipping Status/tracking#

    • Once you have placed an order, you will receive an Order Confirmation E-mail¬†to confirm your order details. Once your item ships, you will receive a Shipping Confirmation E-mail with tracking#.
    • The tracking # is used for Shipping¬†Part II¬†(Distribution center to your home) since we use different carriers in Part I & II. It may cannot be tracked by 3-5 days or only showed "PRE-SHIPMENT", but do not worry, your order is under control. If you want to know the exact status in¬†Shipping¬†Part I, we can check it for you via e-mail.
    • Queenfy.com can not responsible for shipping times so do not offer refunds just because an order arrived later than expected.
    • Queenfy.com is¬†not responsible¬†for lost or stolen packages. If your tracking information states that your package was¬†delivered¬†to your address and you have not received it, you must contact the United States Postal Service directly¬†at 1-800-ASK-USPS¬ģ (eg:1-800-275-8777).

    Tips for our Queens

    • Orders placed on Friday after¬†6¬†p.m.(GMT+8)and over the weekend will be shipped on Monday.
    • We will notify the delay(caused by Bad Weather/Shopping Season/Order Surge) on FB home page and website shipping info page sometimes.
    • Customs house taxes happen sometimes and we are not responsible for it.
    • All shipping & delivery lead times are estimated by business time.
    • Our factory is located in Zhejiang China. Our US distribution center is located in¬†DAYTON, OH 45439.
    • If¬†you have any other questions, please contact our customer service team :¬†help@queenfy.com. (*Since we have too many emails to deal with recently, your email¬†will be replied in¬†48¬†business hours.)

    Thank you for your patience and understanding. 

    The QUEENFY Global Shipping Service is supported by following great carriers:

    Thanks to