Receiving time = Handling time + Shipping time
- Handling time: 2-5 business days
- Shipping Time:
- Standard Shipping: 7-15 business days (10 days on average)
- Express Shipping: 5-7 business days (6 days on average)
Tips for my Queens:
Your billing and mailing address had better be a complete match. If it's not a complete match you may be asked to verify your order. Fraudulent transactions will be cancelled.
Please make sure your address is correct (Please write your complete address includes Apt# Street City and State.) and updated before your package is shipped. Once shipped you'll be responsible to contact the shipping company to make changes to your order.
- For express service, DHL will only accept shipments to a valid street address. They do not deliver to P.O. Boxes. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.
- Once you have placed an order, you will receive an Order Confirmation E-mail to confirm your order details. Once your item ships, you will receive a Shipping Confirmation E-mail with tracking information.
- The tracking # is used for shipping Part II (Distribution center to your home) since we use different carriers in Part I&part II. It may cannot be tracked by a few days or only showed "PRE-SHIPMENT"(Normally 4-5 days), but do not worry, your oder is under control.
- If you want to know the exact status in shipping Part I, we can check it for you via e-mail.
- For delivering successfully, we suggest you leave your mobile number and recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
- We are not responsible for shipping times so do not offer refunds because an order arrived later than expected.
Additional shipping charges caused by address modify or special address which do not include in Free Shipping Service will be paid by customers.
- We do not offer refunds if the carrier shows that your items have been delivered successfully.
- Customs house taxes happen sometimes and we are not responsible for it.
- Should you have any other questions, please contact our customer service: firstname.lastname@example.org. (*Since we have too many emails to deal with recently, your email will be replied in 24 business hours.)
- All shipping & delivery lead times are estimated by business time.
- Our US distribution center is located in DAYTON, OH 45439.
- Thank you for your patience and understanding.
- The QUEENFY Global Shipping Service is supported by following great carriers: