Shipping Information


Receiving time = Handling time + Shipping time

  1. Handling time: 2-5 business days
  2. Shipping Time:
    1. Standard Shipping: 7-15 business days (10 days on average)
    2. Express Shipping: 5-7 business days (6 days on average) 

Tips for my Queens: 

    • Your billing and mailing address had better be a complete match. If it's not a complete match you may be asked to verify your order. Fraudulent transactions will be cancelled. 

      Please make sure your address is correct (Please write your complete address includes Apt# Street City and State.) and updated before your package is shipped. Once shipped you'll be responsible to contact the shipping company to make changes to your order.

    • For express service, DHL will only accept shipments to a valid street address. They do not deliver to P.O. Boxes. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.
    • Once you have placed an order, you will receive an Order Confirmation E-mail to confirm your order details. Once your item ships, you will receive a Shipping Confirmation E-mail with tracking information.
    • The tracking # is used for shipping Part II (Distribution center to your home) since we use different carriers in Part I&part II. It may cannot be tracked by a few days or only showed "PRE-SHIPMENT"(Normally 4-5 days), but do not worry, your oder is under control.
    • If you want to know the exact status in shipping Part I, we can check it for you via e-mail.
    • For delivering successfully, we suggest you leave your mobile number and recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
    • We are not responsible for shipping times so do not offer refunds because an order arrived later than expected.
    • We do not offer refunds if the carrier shows that your items have been delivered successfully.
    • Customs house taxes happen sometimes and we are not responsible for it.
    • Should you have any other questions, please contact our customer service: help@queenfy.com. (*Since we have too many emails to deal with recently, your email will be replied in 24 business hours.)
    • All shipping & delivery lead times are estimated by business time.
    • Our US distribution center is located in DAYTON, OH 45439.
    • Thank you for your patience and understanding.

                

  1. The QUEENFY Global Shipping Service is supported by following great carriers: